RETURN POLICY

*STORE CREDIT ONLY*

 

Item(s) can be returned for store credit within 14 DAYS of receiving your order only if they are:

- Unwashed
- Include the original printed receipt or proof of purchase
- No visible signs of wear or use including deodorant or makeup
- All garments must be in the original condition that you received it, no torn or damaged clothing
 

Item(s) that CANNOT be returned for store credit include:

- FINAL SALE and CLEARANCE items
- Gift cards
- Bags
- Jewelry such as necklaces, bracelets, and earrings (for sanitary purposes).
 
Please place your order number outside of package and ship to the address below:

 

1011 South Pearl Expressway

Suite 150

Dallas, Texas 75201

United States

 

Return Shipping

Customers are responsible for the return shipping costs. Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Once the returned item(s) arrive, Folklore & Tradition will review your order for exchange eligibility and reserves the right to deny any exchanges if item(s) are in bad condition such as damaged clothing and stains. Folklore & Tradition will only issue store credit, not refund items returned nor the value of the returned shipping paid. If we made a shipping error, please send it back to us and shipping costs will be refunded from your order.
 

Damages & Issues 

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
  

Exchanges (no refunds)

We will notify you once we’ve received and inspected your items, and will let you know if the you were approved for our online store credit. The best way to ensure you’ve received store credit through our gift cards is to provide a correct and reliable email address. Upon approval, you will receive a unique code you’ll be able to provide during checkout.
 

Cancellation

Orders cannot be cancelled after 48 hours. Cancellation does not apply if order was already sent out and tracking has been provided. Please be sure of your purchase so that you do not stumble upon issues such as missing your cancellation date or wanting to cancel once order was shipped.
 

Please consider the following:

Folklore & Tradition is a small business with a small team handling online and in-store purchases. We work with artisans directly in different states in Mexico, Guatemala, and many more in Latin America. Items are all handmade and most importantly, unique. Please keep this in mind when purchasing and expect variations from our online catalog.